Had an accident? We handle the whole claim.

It means your insurer settles their approved share of the bill directly with us, so you do not pay the whole repair and wait for reimbursement. You still pay your deductible, any depreciation on replaced parts, consumables, and anything the surveyor assesses as outside your policy.

Yes. The sixteen marked preferred have formally rated us a preferred workshop, which is a stronger relationship than simply being able to process a claim. We deal with insurers beyond the twenty-three listed too. Send us your policy and we will tell you exactly what is possible before you commit to anything.

In most cashless cases you do not. We coordinate the surveyor visit, submit the estimate and deal with the approvals from here. If your insurer does require something directly from you, we will tell you exactly what and when.

It depends on the damage, on parts availability and on how quickly your insurer approves the estimate — the last of those is outside our control. We give you a date once the survey is done, and if it moves you hear it from us rather than finding out on the day.

Colour is matched to your car's paint code and blended into adjacent panels where the repair needs it, then baked in a controlled booth. On older cars with sun-faded paint we will tell you honestly if a perfect match is not achievable on a single panel.

Three things usually, and we will put numbers to them before work starts. The compulsory deductible is fixed by regulation - at the time of writing Rs 1,000 for cars up to 1500cc and Rs 2,000 above that, and your policy schedule states yours - plus any voluntary deductible you chose to lower your premium. Then depreciation on replaced parts, unless you hold a zero-depreciation add-on. Then consumables and anything the surveyor assesses as outside your policy. Your exact figures depend on your policy, so we read it with you rather than guess.

Usually yes. No Claim Bonus builds up for each claim-free year and is typically worth 20 to 50 per cent off your own-damage premium, and making an own-damage claim normally resets it to zero at renewal. For a small repair, the bonus you lose plus your deductible can add up to more than the repair itself. We will show you the repair cost so you can do that sum before you decide, and we are equally happy to do the job as a straightforward paid repair. This is general information about how motor policies usually work, not advice on your policy: we are a repairer, not an insurance intermediary.

Insurers generally treat a car as a total loss when the estimated repair cost passes roughly 75 per cent of its Insured Declared Value. At that point the claim is settled in cash rather than by repair, usually at IDV less the salvage value if you keep the wreck. That call belongs to your insurer and their surveyor, not to us. What we can do is give an honest estimate early, so you find out before the car sits here for weeks.

Your policy document or number, the vehicle registration certificate, and the driving licence of whoever was driving. For a theft claim or where someone was injured, your insurer will also want the police report. Photographs of the damage and of the scene help, so take them before the car is moved if it is safe to do so. If something is missing we will tell you exactly what to get rather than let the claim stall quietly.

It depends on what happened. Minor own-damage with nobody hurt often does not need one, but theft, injury to any person, or damage to someone else's property usually does, and your insurer may require it before settling. The police and your insurer decide that, not us. If you are unsure, call your insurer before you move the car.

Grand Automotive Service Centre is the dedicated bodyshop division of All About Automotives, operating from the Panvel premises. Same ownership, same standards. Both A3 studios also handle accident and cashless insurance work, and a dedicated bodyshop setup for Dombivli is on the way.

Usually yes, under own-damage cover, but whether it is worth claiming depends on your deductible and on the no-claim bonus you would lose. We will help you work out whether claiming or paying directly leaves you better off — the decision is yours. This is general information about how motor policies usually work, not advice on your policy: we are a repairer, not an insurance intermediary.